Certification ISO-20000 1: 2018
Manage IT services efficiently
Certification ISO / IEC 20000 it first demonstrates that an organization has adequate controls and procedures to deliver systematically IT services quality and cost-effective.
Efficient management of the area Information Technology it is essential for any company. ACM offers dedicated services to create and maintain a management system compliant with the reference standard, ideal both for those involved in the management of internal IT services and for external IT service providers.
ISO / IEC 20000 is fully compatible with theITIL infrastructure (IT Infrastructure Library) and represents the ideal solution for optimizing IT processes in any area.
Advantages for the company that certifies itself
- IT service providers become more sensitive to business-oriented rather than technology-driven services
- External service providers can use certification as a qualifying element for winning new customers, as it is increasingly a contractual requirement.
- It allows you to select and manage external service providers more effectively.
- It offers greater opportunities to improve the efficiency, reliability and consistency of IT services that impact costs and service.
- Certification audits make it possible to regularly evaluate service management processes, helping to maintain and improve effectiveness.
- The certification process can reduce the number of supplier audits and therefore costs.
- ISO / IEC 20000 is fully compatible with the IT Infrastructure Library (ITIL) infrastructure of best practices for ITSM processes.
Certification Process
> Request for an offer from the customer interested in certification
> Acquisition of all the information necessary for the certification and issue of the offer by AX-REGISTER
> Acceptance of the offer by the customer
> Analysis of any gaps and assessment of the current compliance of the ISMS with the regulatory requirements
> Verification aimed at evaluating the implementation of the principles and structure of the Management System (applicable legislation and regulations, security policy, risk analysis, Statement of Applicability (SoA), clear and consistent definition of the purpose, risk treatment plan)
> Verification aimed at evaluating the adequate and effective implementation of the Management System, through techniques that involve the analysis of documents, observations, interviews with personnel.
> This verification is aimed at issuing the certificate
> Audit carried out annually after certification, to check continuous improvement
> The Renewal Audit is carried out after three years following a complete verification or continuous evaluation over time.
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