ISO 20000-1


The professionalism of the lead auditor it is essential for the composition of a verification team to rise to the occasion, to guarantee the added value that everyone hopes for.

The course aims to develop the knowledge necessary to lead audit on IT Service Management Systems, with reference to the requirements of international standards ISO / IEC 20000 and IS0 19011.

Participants will gain in-depth knowledge of the entire verification process, from program definition to results reporting.


Useful Information

  • knowledge of the IT sector
  • basic skills in IT processes
  • knowledge of the ISO / IEC 20000 standard.

The course uses a combination of theoretical lessons, practical exercises and role-play regarding:

  • ISO / IEC 20000 requirements overview
    Process approach and PDCA cycle
  • Benefits of a management system compliant with ISO / IEC 20000
  • Terminology and types of audits
  • Planning and execution of audits
  • Audit process according to ISO 19011
  • Preparation of the audit, documentation and conduct of the initial meeting
  • Evidence collection and audit techniques
  • Conducting the interviews
  • Preparation of the final results and the report
  • Management of the final meeting and the required actions

The course ends with a exam the overcoming of which allows to obtain the qualification of ISO 20000 lead auditor.

Admission to the final exam is subject to the continuous evaluation of each participant during exercises, discussions, presentations and personal contributions.

Duration: 24 / 40 hours

  • Entry fee: € 850,00 + VAT (40-hour module)
  • Entry fee: € 550,00 + VAT (24-hour module)

We will reserve special conditions for companies that will register more participants.

All course participants will be issued a certificate: participation only for those who do not pass the final exam, of ISO 20000 Lead Auditor for those who pass it.

Are you ready?
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