The professionalism of the lead auditor it is essential for the composition of a verification team to rise to the occasion, to guarantee the added value that everyone hopes for.
The course aims to develop the knowledge necessary to lead audit on IT Service Management Systems, with reference to the requirements of international standards ISO / IEC 20000 and IS0 19011.
Participants will gain in-depth knowledge of the entire verification process, from program definition to results reporting.
The course uses a combination of theoretical lessons, practical exercises and role-play regarding:
The course ends with a exam the overcoming of which allows to obtain the qualification of ISO 20000 lead auditor.
Admission to the final exam is subject to the continuous evaluation of each participant during exercises, discussions, presentations and personal contributions.
Duration: 24 / 40 hours
We will reserve special conditions for companies that will register more participants.
All course participants will be issued a certificate: participation only for those who do not pass the final exam, of ISO 20000 Lead Auditor for those who pass it.
